You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen (14) days from the day
— on which you or a third party named by you who is not the carrier has taken possession of the goods, if you ordered a single item, or
— on which you or a third party named by you who is not the carrier has taken possession of the last item, if you ordered several items as part of a single order and they are delivered separately, or
— on which you or a third party named by you who is not the carrier has taken possession of the last partial consignment or the last piece, if the goods are delivered in several partial consignments or pieces.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). Please contact:
Steffen Freiling
Untere Sooäcker Straße 10
78315 Radolfzell am Bodensee
Germany
+49 176 385 73 287
Email: mail[at]steffenfreiling.de
You may use the attached model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to contracts
for the supply of goods which are not prefabricated and which are made on the basis of an individual choice or decision by the consumer or are clearly tailored to the consumer’s personal needs (e.g., individually selected formats, frames or custom-made products),
for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
If you wish to withdraw from the contract, please complete this form and send it back to: To:
Steffen Freiling
Untere Sooäcker Straße 10
78315 Radolfzell am Bodensee
Germany
+49 176 385 73 287
Email: mail[at]steffenfreiling.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
– Ordered on (*)/received on (*):
– Name of the consumer(s):
– Address of the consumer(s):
– Signature of the consumer(s) (only for notification on paper):
– Date:
(*) Delete as appropriate.
