You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen (14) days from the day
— on which you or a third party named by you who is not the carrier has taken possession of the goods, if you ordered a single item, or
— on which you or a third party named by you who is not the carrier has taken possession of the last item, if you ordered several items as part of a single order and they are delivered separately, or
— on which you or a third party named by you who is not the carrier has taken possession of the last partial consignment or the last piece, if the goods are delivered in several partial consignments or pieces.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). Please contact:
Steffen Freiling
Außer Ort 32
79848 Bonndorf im Schwarzwald
Germany
+49 176 385 73 287
Email: mail[at]steffenfreiling.de
You may use the attached model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse you for all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fouteen (14 ) days from the day on which we are informed of your decision to withdraw from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the period has expired. You bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this diminished value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of withdrawal does not apply to contracts
for the supply of goods which are not prefabricated and which are made on the basis of an individual choice or decision by the consumer or are clearly tailored to the consumer’s personal needs (e.g., individually selected formats, frames or custom-made products),
for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
If you wish to withdraw from the contract, please complete this form and send it back to: To:
Steffen Freiling
Außer Ort 32
79848 Bonndorf im Schwarzwald
Germany
+49 176 385 73 287
Email: mail[at]steffenfreiling.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
– Ordered on (*)/received on (*):
– Name of the consumer(s):
– Address of the consumer(s):
– Signature of the consumer(s) (only for notification on paper):
– Date:
(*) Delete as appropriate.
